More than just a call center, Acierta Contact Center
is a comprehensive service platform that interacts
with each client through different channels.

Our goal is to make every contact a positive
experience, and to ensure that the customer always
receives a satisfactory response from us, regardless
of the channel. Because at Acierta, every contact counts.

señora al telefono

A uniform response through any channel

We offer each client the communication support that
is most convenient for them at any given time, always
providing a uniform response so that they perceive
the brand we work for as a unit.

inbound-outbound

Inbound / Outbound

  • - Customer acquisition
  • - Marketing of services
  • - Commercial management
  • - Follow-up
backoffice

Hiring and back office

  • - Support in recruitment tasks
  • - Advice
Hiring and back office

Hiring and back office

  • - Attention and follow-up
  • - Status information
  • - Team coordination
Loyalty

Loyalty

  • - Retention of casualties
  • - Document management
  • - Collection of unpaid debts
lapiz flexible

Flexibility to
share
objectives

Our main characteristic is flexibility. We adapt to the specific
objectives of each project and configure the dynamics to
optimize the management of interactions, reduce waiting
times, and improve the user experience.

Some figures
that confirm
us

  • icono telefono

    2,7 M.

    of calls
  • icono auriculares

    25 THOUSAND

    Calls in broadcast
  • icono mail

    186 THOUSAND

    Managed Emails
  • icono expediente

    210 THOUSAND

    Files managed
  • icono smile

    97%

    level of care